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Helping a research team amplify the value of discovery

2-month engagement with a 30-member team at a large fintech company

Results

  • Helped the team develop skills that instilled curiosity across the organization and encouraged them to embrace discovery research to drive innovation 

  • Provided the foundation for a company-wide program to improve discovery methods

  • Instilled a strategic leadership mindset in the organization’s XD researchers—leading to increased career growth and impact

How we got there

  • Developed foundational discovery training materials 

  • Developed and facilitated a class for researchers on how to be a strategic partner